Delete Your Account

Which kind of account do you have?

• Driver - you sign in to the RushHour driver app on your phone. You can start deletion yourself, in the app. See below.
• Dispatcher, administrator or fleet manager - you sign in to the web Company Portal. Your login belongs to your company's RushHour account, and an administrator there removes it.
• Customer portal user - your login was created by the logistics company you ship with. They hold your records; ask them to remove your access, or write to us and we will pass your request on.

This page is published in English. If you would like it explained in Hebrew, write to us and we will help.

Drivers: delete your account in the app

You do not need to email us. You can start the deletion from inside the RushHour driver app:

Before you can delete

The app checks two things first and tells you which one is blocking you if either fails:

• No route still assigned to you. Finish your assigned route and its remaining stops, or ask your manager to reassign it.
• No outstanding payments on your account. If your account shows an open balance, contact your manager to settle it.

Clear whichever one applies and try again. If you cannot clear it yourself - for example because you no longer drive for the company - use the email route below and we will handle it for you.

What happens after you confirm

Straight away

• Your sign-in is disabled and your active sessions end.
• You are signed out on every device and push notifications stop.
• You can no longer be assigned work through RushHour.
• Your account is submitted for deletion and your employer can see it is closed.

For the next 30 days

Your request starts a 30-day grace period. Your access stays off throughout, but nothing is erased yet. During those 30 days the company you drive for can restore your account, which cancels the erasure. Nothing else you or we do restarts the clock, and asking again does not push the date back.

After the 30 days: what is erased

A job runs every night and erases the accounts whose grace period has ended. Erasure completes within 30 days of the grace period ending. It removes:

• your name, which is replaced by a placeholder, and your email address, which is replaced by an address that cannot receive mail;
• your phone and mobile numbers, and your Telegram identifier if your company used Telegram;
• your national identification or Social Security number, and your date of birth;
• your home address;
• your driving licence number, type, expiry date and issuing state or country;
• your profile photo and the image files of your driving licence, vehicle registration and vehicle insurance card - the stored files themselves are deleted, not just the links to them;
• your plate number, vehicle make and the vehicle displayed against your name;
• your login: the password is cleared, the account is disabled, and any session still open on a phone stops working immediately rather than lasting until it would have expired;
• your GPS location history, deleted outright;
• your push notification tokens and the record of notifications sent to you;
• any unused invitation code, because it holds your email address;
• the free-text notes, start and end addresses and coordinates in your driving logs;
• your typed comments, the plate number, the truck photos and your signature image on vehicle inspection reports;
• the description you wrote, and the location you were in, on any issue you reported.

We do not delete the underlying row itself. Delivery records, pay records and the federally mandated hours-of-service and inspection records point at it, and removing it would destroy records the company you drove for is required to keep. Instead we empty it of everything that identifies you, so what remains is a record of work with no person attached. If a stored file cannot be removed on the first attempt the job does not stop - it finishes the rest of the erasure and tries the remainder again the next night.

Encrypted backups are rotated on our normal cycle and deleted data ages out of them as that cycle turns over. We never restore a deleted account from backup.

What stays, and why

Some records survive deletion because they are not ours to erase, or because the law requires them.

• Your employer's operational records. The deliveries, routes, stops, proof-of-delivery photos and signatures, and vehicle inspection reports you created at work belong to the company that engaged you, not to your RushHour account. They stay in that company's account, and your name can appear in them. RushHour holds them for that company and cannot delete them on your instruction.
• Compliance records the law requires. Your hours-of-service records and duty statuses, the electronic records transmitted to the authorities, the pass-or-fail result of each vehicle inspection, and any recorded violation stay with the company you drove for. Federal transport rules require it to keep them, and they remain attached to a record that no longer names you.
• Payroll, invoicing and tax records: kept for 7 years, to meet US federal and New York State tax and payroll record-keeping requirements.
• Records under a legal hold or needed for an open dispute, audit, insurance claim or regulatory request: kept until that is resolved.

Deleting your RushHour account deletes your RushHour account. It does not end your employment or engagement, and it does not delete anything held by your employer. If you want those records changed or removed, ask that company directly - we will pass your request on and support it, but the decision is theirs.

You do not have to delete to fix something

You can ask to see the data we hold about you, or to have it corrected, without closing your account. Write to privacy@rushhourapp.com - there is no charge, and we reply within one month (45 days for US state privacy requests).

If you cannot use the app

If you cannot sign in - for example your employer has already disabled your access - or you have already uninstalled the app, email us instead. You do not need the app installed to ask us to delete your account.

What to send

Email us from the address on your account with "Account Deletion Request" in the subject line. That is enough for us to find your account - we do not need anything else.

If you cannot email from your registered address, tell us the name and the email address on the account and we will contact you to confirm your identity before we do anything. We will not ask for a copy of an identity document unless we genuinely cannot verify you any other way, and we delete anything you send for verification once the request is closed. We use what you send only to process this request.

We confirm receipt within 5 business days and complete the deletion on the timetable above.

Portal users and company accounts

• Individual portal users. An administrator on your company's RushHour account can remove your user from the portal's user settings. If you cannot reach an administrator, email us and we will contact them.
• Closing a whole company account. Only an account owner or authorised administrator can request this, and it must come from a company email address. Closing a company account removes access for every user and driver on it and schedules that company's orders, routes, invoices and documents for deletion, so we confirm the request before acting. You have 30 days from termination to ask us for an export of your data; after that window closes we delete it within 60 days, apart from records we are required by law to keep.
• Customer portal users. Your access was created by the logistics company you deal with; ask them to remove it. You can also email us with an order or invoice number and we will identify them, pass your request on, and tell you we have done so.

Need help?

If you are having a problem with the service, or have questions before deleting your account, talk to us first:

For more about what we collect, who receives it, how long we keep it and your rights, see our Privacy Policy and our Terms of Service.