Privacy Policy

Introduction

RushHour ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS platform and mobile applications, including our driver mobile app.

This policy applies to all users of our services, including business customers using our logistics management platform and drivers using our mobile application for work distribution, geolocation, and communication.

For SaaS Platform Users

Information We Collect

• Account Information: Name, email address, company name, phone number, and billing information when you create an account.
• Usage Data: Information about how you use our platform, including features accessed, time spent, and interaction patterns.
• Fleet Data: Vehicle information, driver assignments, route data, and delivery information you input into the platform.
• Communication Data: Messages, support tickets, and correspondence with our team.
• Technical Data: IP address, browser type, device information, and cookies.

How We Use Your Information

• Provide and maintain our logistics management services
• Process transactions and send billing notifications
• Improve and personalize your experience
• Provide customer support and respond to inquiries
• Send important updates about our services
• Analyze usage patterns to improve our platform
• Comply with legal obligations

For Driver Mobile App Users

Information We Collect

• Personal Information: Name, contact details, driver's license information, and profile photo.
• Location Data: Real-time GPS location while the app is in use for route tracking, delivery verification, and work distribution. Location tracking may continue in the background during active work sessions.
• Vehicle Information: Details about assigned vehicles, inspection reports, and maintenance records.
• Work Data: Job assignments, delivery status, hours worked, and task completion records.
• Communication: In-app messages between drivers, dispatchers, and customers.
• Device Information: Device type, operating system, app version, and push notification tokens.
• Photos and Media: Images captured for proof of delivery, vehicle inspections, and incident documentation.

How We Use Driver Information

• Enable real-time tracking and navigation for deliveries
• Distribute and manage work assignments
• Facilitate communication between drivers and dispatch
• Process vehicle inspections and safety checks
• Verify delivery completion and capture proof of delivery
• Calculate work hours and performance metrics
• Provide turn-by-turn navigation and route optimization
• Send push notifications for new assignments and updates

Data Sharing and Disclosure

We may share your information in the following circumstances:

• With Your Employer (for Drivers): Work-related data, location during work hours, and performance metrics are shared with the company that employs you through RushHour.
• Service Providers: We work with trusted third parties who assist in providing our services (hosting, analytics, payment processing).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
• Legal Requirements: When required by law, legal process, or to protect rights and safety.
• With Your Consent: When you explicitly authorize us to share your information.

Data Security

We implement industry-standard security measures to protect your information:

• Encryption of data in transit and at rest
• Secure, access-controlled data centers
• Regular security audits and vulnerability assessments
• Employee access controls and training
• Incident response procedures

Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal requirements)
• Object to or restrict certain processing activities
• Data portability
• Withdraw consent where processing is based on consent

To exercise these rights, please contact us at privacy@rushhourapp.com.

Data Retention

We retain your personal data for as long as necessary to provide our services and fulfill the purposes described in this policy. Work-related data and location history are retained according to your employer's data retention policies and applicable regulations.

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.