Privacy Policy

Introduction

RushHour ("we," "our," or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you use our SaaS platform and mobile applications, including our driver mobile app.

This policy applies to all users of our services, including business customers using our logistics management platform and drivers using our mobile application for work distribution, geolocation, and communication.

For SaaS Platform Users

Information We Collect

• Account Information: Name, email address, company name, phone number, and billing information when you create an account.
• Usage Data: Information about how you use our platform, including features accessed, time spent, and interaction patterns.
• Fleet Data: Vehicle information, driver assignments, route data, and delivery information you input into the platform.
• Communication Data: Messages, support tickets, and correspondence with our team.
• Technical Data: IP address, browser type, device information, and cookies.

How We Use Your Information

• Provide and maintain our logistics management services
• Process transactions and send billing notifications
• Improve and personalize your experience
• Provide customer support and respond to inquiries
• Send important updates about our services
• Analyze usage patterns to improve our platform
• Comply with legal obligations

For Driver Mobile App Users

Information We Collect

• Personal Information: Name, contact details, driver's license information, and profile photo.
• Location Data: Real-time GPS location while the app is in use for route tracking, delivery verification, and work distribution. Location tracking may continue in the background during active work sessions.
• Vehicle Information: Details about assigned vehicles, inspection reports, and maintenance records.
• Work Data: Job assignments, delivery status, hours worked, and task completion records.
• Communication: In-app messages between drivers, dispatchers, and customers.
• Device Information: Device type, operating system, app version, and push notification tokens.
• Photos and Media: Images captured for proof of delivery, vehicle inspections, and incident documentation.

How We Use Driver Information

• Enable real-time tracking and navigation for deliveries
• Distribute and manage work assignments
• Facilitate communication between drivers and dispatch
• Process vehicle inspections and safety checks
• Verify delivery completion and capture proof of delivery
• Calculate work hours and performance metrics
• Provide turn-by-turn navigation and route optimization
• Send push notifications for new assignments and updates

Data Sharing and Disclosure

We may share your information in the following circumstances:

• With Your Employer (for Drivers): Work-related data, location during work hours, and performance metrics are shared with the company that employs you through RushHour.
• Service Providers: We work with trusted third parties who assist in providing our services (hosting, analytics, payment processing).
• Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred.
• Legal Requirements: When required by law, legal process, or to protect rights and safety.
• With Your Consent: When you explicitly authorize us to share your information.

Data Security

We protect your data using:

• TLS 1.3 encryption for data in transit
• AES-256 encryption for data at rest
• Multi-factor authentication (available in Settings)
• Annual third-party security audits
• Role-based access controls for employees
• Regular penetration testing
• Secure, access-controlled data centers
• Incident response procedures

Children's Privacy

RushHour services are not intended for individuals under 18 years of age. We do not knowingly collect personal information from children under 18. If you are a parent or guardian and believe your child has provided us with personal information, please contact us at info@rushhourapp.com and we will delete such information from our systems.

Data Deletion

Users may request deletion of their account and personal data by contacting info@rushhourapp.com. We will process deletion requests within 30 days of receipt.

To request deletion:

1. Email info@rushhourapp.com from your registered email
2. Include your full name and account information
3. Specify "Account Deletion Request" in subject line

Please note that some information may be retained as required by law for tax, legal, or regulatory compliance purposes (e.g., payroll records for 7 years). Location data and work history will be permanently deleted after 30 days.

Location Tracking Controls

For Driver App Users:

You can manage location sharing in the app Settings menu. Please note:

• Background location tracking is ONLY active during your scheduled work shifts
• Location sharing can be disabled, but this will prevent route optimization and may affect job assignments
• Your employer will be notified if you disable location tracking
• Location data is retained for 90 days after each trip, then automatically deleted
• You can view your location history in the app at any time

To disable location tracking:

1. Open app Settings
2. Navigate to Privacy & Location
3. Toggle "Share Location" off

Note: Disabling location tracking may impact your ability to receive job assignments and route optimization features.

Employer Data Access (Driver App Users)

By using the Driver App, you explicitly consent to share the following information with your employer/fleet manager:

• Real-time location during active shifts
• Delivery completion status
• Work hours and shift attendance
• Performance metrics (on-time delivery rate, etc.)

Your employer CANNOT access:

• Personal messages or communications
• Location data when off-duty
• Health or medical information
• Personal contact information beyond what you provide

You may revoke employer access by contacting info@rushhourapp.com, though this may affect your employment status.

Legal Basis for Processing (GDPR)

We process your personal data based on the following legal grounds:

• Contract Performance: To provide our services as agreed
• Legitimate Interest: To improve our services and ensure safety
• Legal Obligation: To comply with tax, employment, and transportation laws
• Consent: For marketing communications and optional features

Data Protection Officer

For GDPR-related inquiries, contact our Data Protection Officer at info@rushhourapp.com.

International Data Transfers

If you are located in the European Economic Area (EEA) or UK, your data may be transferred to the United States. We use Standard Contractual Clauses approved by the European Commission to protect your data.

Data Breach Notification

In the event of a data breach affecting your personal information, we will notify you within 72 hours via email and in-app notification.

Third-Party Services

We use the following third-party services that may collect data:

• Analytics providers - for app performance monitoring
• Crash reporting tools - for bug detection and fixes
• Payment processors - for subscription management
• Cloud hosting services - for data storage and platform infrastructure

Each service has its own privacy policy and data handling practices. We only work with providers that maintain appropriate security standards.

Your Rights

Depending on your location, you may have the following rights:

• Access and receive a copy of your personal data
• Request correction of inaccurate information
• Request deletion of your personal data (subject to legal requirements)
• Object to or restrict certain processing activities
• Data portability
• Withdraw consent where processing is based on consent

How to Exercise Your Rights

To exercise any of these rights, contact info@rushhourapp.com with:

• Your full name and registered email
• Specific right you wish to exercise
• Any relevant details or documentation

We will respond within 30 days of receiving your request.

Data Retention

We retain your personal information for the following periods:

• Active account data: Duration of your employment/contract with fleet
• Location history: 90 days after trip completion
• Communication logs: 1 year from date of communication
• Payroll and financial records: 7 years (required for tax compliance)
• Deleted account data: 30-day grace period, then permanently deleted
• Backup copies: Removed within 90 days of deletion request

Contact Us

If you have questions about this Privacy Policy or our data practices, please contact us:

Changes to This Policy

We may update this Privacy Policy from time to time. We will notify you of any material changes by posting the new policy on this page and updating the "Last updated" date. We encourage you to review this policy periodically.