- Web: available since August 25, 2026
Customer Portal launch: orders, tracking, invoices and support for your customers
The first production release of the Customer Portal at customer.rushhourapp.com gives your customers their own login to place orders and send them to you for approval, follow each shipment on a map with its event timeline, and open their invoices and paperwork. They can message your team, get notifications in the portal or by email, and keep their profile, representatives and saved locations up to date. The portal works in English and Hebrew, in light or dark mode, and on phones.
New21
Customer portal
Your customers sign in to their own Customer Portal account
Customers sign in with their email and password and can stay signed in for 30 days. The invitation you send opens a page where they set a password and activate the account, and Forgot password emails them a link to choose a new one. If an invited customer already has a password, the portal asks them to sign in with it instead of calling the link expired.
Customer portal
A dashboard with order counts, invoice totals, recent orders and support messages
The Dashboard shows customers how many of their orders are Draft, Unassigned, Dispatched, On Route or Completed, their invoice totals with what is outstanding, paid and due in the next 30 days, their most recent orders with a search, and their latest support messages.
Orders & quotes
Customers see all their orders in one list, with filters, adjustable columns and Excel export
Orders lists everything the customer has booked, including drafts and orders waiting for your approval, with search and filters for dates, pickup and delivery address, status and payment. Customers choose which columns show and in what order, the portal remembers the layout, and ticked orders export to Excel. Each order's menu offers Repeat Order, Edit and Delete Order until you approve it, and Track Live, the Order Sheet and the BOL once it is under way.
Orders & quotes
Customers place orders with a live price estimate and send them to you for approval
From New order, customers add pickups and deliveries (picking a saved location or adding a new one to their address book), the items to move, a contact and the freight mode, and the estimated price updates from your pricing as they go. Save as Draft keeps the order for later, while Submit Order, or Submit for approval on a saved draft, sends it to you, and they can withdraw it while it waits. An order cannot be saved without a date, and contact pickers show each name, email and phone.
Orders & quotes
Every order opens with its stops, items, attachments, billing and activity
An order opens on tabs for Order Details, Package Details, Attachments, Billings, Activities, Related Orders and Agent Assigned, with the order and BOL PDFs in the header. Customers upload and download files in each attachment group, filter the activity log by delivery updates, package changes or holds, see parent and sub-orders, and see who is assigned once the order is dispatched. Billings shows the order price, any discount and the subtotal, with a Pay button once the invoice is issued.
Orders & quotes
Customers can ask for a price match on an order
Compare Pricing on an order lets a customer enter a competitor's price and company name, with an optional note, and send it to you as a message on that order for review.
Orders & quotes
Follow each shipment on a map with its event timeline
Tracking lists shipments that are scheduled, dispatched or in transit, with filters for status and shipment type, adjustable columns and Excel export of the ones ticked. Track Live opens a shipment's route on a map next to its timeline of events, its package details and whether a driver is assigned. Report an Issue sends a note about that shipment into the customer's support conversation.
Billing & accounting
Customers open, print and download their invoices and add payments
Invoices lists the customer's own invoices with search, date, type and status filters, and filters they can save. An invoice shows its lines, totals and payment history, and can be previewed, downloaded as a PDF or printed. Add Payment records a payment on an invoice, and Apply Payment to Invoice spreads one payment across several open invoices.
Customer portal
Customers message your team from Support, with files and order references
Support → Chat is one ongoing conversation between the customer and your team, where they can write and attach files, and messages about an order show its number. The latest messages also appear on the Dashboard.
Customer portal
Customers raise support tickets and follow them to resolution
Under Support → My Ticket, customers raise a ticket with a subject, details, priority and a needed-by date, then follow it on the All, In progress, Resolved and Archive tabs, reply on the ticket's thread, and mark it resolved or archive it. They see that someone on your team has picked it up, but not who.
- Needs platform 0.3.172 or later
Platform
A notification bell, with in-app and email choices for each kind of update
The bell in the top bar lists the customer's notifications, which they can mark as read or unread, hide, or snooze until later. Settings → Notifications lets them choose, for each kind of notification, whether it shows in the portal, by email or both, and system announcements always show in the portal.
Customer portal
Customers keep their profile, company details and email addresses up to date
On Profile, customers change their own name and photo, save their company name, phone and address, and add, edit or remove the email addresses you use for them, marking each as General, Invoices or Shipment updates. The page also lists the team members who have portal access and shows the address on a map.
Customer portal
Customers manage their own representatives and saved locations
Settings → Representatives lets customers add, edit and remove the contacts you should reach, and mark one as primary. Settings → Locations lets them add, edit and delete saved pickup and delivery locations, one at a time or several at once, and export the list to CSV or print it, and saved locations appear when they pick an address on an order. Both lists can be searched, sorted and paged.
Customer portal
See who in the customer's company can sign in to the portal
Settings → Account access lists everyone with a login on the customer's account, with their email and whether they are active, invited or disabled. You invite and remove people from the Company Portal.
Customer portal
Customers can look up their additional charges, discounts, pricing zones and saved cards
Under Settings, Additional Charges (Charge Types in the menu) lists the extra charges that can apply to the customer's shipments and whether each is a fixed amount or entered when used, Discounts shows the discounts on their account with their status, and Zones shows the areas you price by. Billing lists the cards saved on the account, and Version shows the portal version to quote when reporting a problem.
Customer portal
Customers change their password, review their sign-in history and read your terms
Settings → Security changes the password after entering the current one, Activity Log lists the customer's sign-in sessions for a chosen day with start and stop times, and Terms & Conditions shows the terms your company has published.
Customer portal
A guided tour for new customers
A short tour of orders, tracking, invoices and support opens on a customer's first visit. They can skip it, reopen it from the compass button in the header, or bring it back from Settings → Guided tour after hiding it.
Integrations & maps
An AI assistant that answers customers' questions about their orders and invoices
When you turn on the AI assistant for the Customer Portal, customers can ask it about their shipments, quotes and invoices or how to use the portal, and come back to earlier conversations. It stays hidden until you turn it on.
Platform
Maps use the map provider your company chose
Maps in the portal use your company's map setting, Google Maps or OpenStreetMap. If a map cannot load, for example because its key is rejected, the portal says so instead of showing a blank area.
Platform
Every page, tab, filter and selection can be bookmarked or shared as a link
The address bar keeps the page, open tab, filters and selected record, so a bookmarked or shared link reopens the same view, including after a reload. Orders, shipments and invoices open as tabs next to their list.
Platform
The portal works in English and Hebrew, in light or dark mode, and on phones
Customers switch language and light or dark mode from the top bar. In Hebrew the portal runs right to left, keeps numbers, emails and addresses readable, and shows sign-in errors in Hebrew too. On a phone, lists turn into cards.